Service Kiosks Transformation

Reimagining the Service Experience at Autosports Group.

For over two years, we've successfully operated self-serve kiosks across our service departments — supporting our Advisors and streamlining the customer check-in experience during peak times by reducing their wait time.

With overwhelmingly positive feedback from customers, we’ve expanded kiosks to support our teams and improve customer experience at over 30 Autosports Group dealerships across Australia and New Zealand.

Now, we’re taking things to the next level..

At our award-winning location, Leichhardt Volkswagen, alongside our expert Service team, we’ve introduced an airline-style check-in zone featuring three kiosks —to support strong demand at this busy metropolitan location. 

Why? Because today’s customers expect the speed, control and convenience they already experience in other areas of life:
We’re proud to lead the way in delivering a smarter, faster, more flexible service experience — with technology that serves our customers and our teams.

Sarah Connell, Head of Transformation Autosports Group, comments, "The ongoing investment in this technology to find new and improved ways to provide an exceptional experience for our customers is in perfect alignment with Autosports Group’s values of leading change and striving for excellence”.

Jenna Yorkston, Dealer Principal Leichhardt Volkswagen adds, "We pride ourselves on being a customer-centric business. Understanding our customers lead busy lives, we saw an opportunity to enhance their experience by elevating our kiosk offering. The results speak for themselves, faster service, happier customers, and a more dynamic, responsive environment."